We hope that you are happy with the service that we provide, but we appreciate there may be times when we are not offering you and your child the service that you require and we hope that you will feel able to discuss any concerns or issues with us directly.

If you would rather not talk in front of your child then we can arrange a more convenient time, for example, in the evening or at the weekend.

It is a requirement by OFSTED that all complaints are logged along with the outcome and any action taken. These records must be available to show an OFSTED Childcare Inspector if required. If you feel that you are unable to talk to us or that after talking the matter remains unresolved, then you can talk in confidence to:

OFSTED Complaints and Investigation Unit: 0300 123 1231